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Originally Posted by th'engineer
Now if you was in your honest mode and thought about it for once, everytime certain enhancements are made they do not help the customer use his service.
THE CAP seeing as you brought it up, DNS issues, E-mail and proxies all the things that make the BB experience bad with NTL .
Anyway you want to add proxies to a system that nearly performs right, wheres your common sense .
You have that addy for NTL engineering
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I sense you're calling me a liar? I work for ntl, and am in no way representing them here, I'm under no obligation to provide any positive spin, I just think you're being grossly unfair, prematurely judging and unfairly generalising, and those who maybe aren't as experienced in this forum may take what you're saying as the gospel truth rather than ill-informed and bordering on rant.
I have many addresses for NTL engineering, none of whom are customer facing, and I don't think they'd appreciate me giving their addresses out, like most companies there are processes that are followed to achieve recordable results, rather than jumping straight to the top of the chain and making the larger number of people employed at lower levels redundant.
As I said if you have a major issue with the way your service performs maybe you should look elsewhere, there aren't that far short of a million subscribers to ntl's cable modem / Set Top Box high speed internet services now, more than any other retail provider, so must be doing something right.
My honest view is no we aren't perfect, but neither do we always get everything wrong, there are some very good engineers working for the company, some of the best anywhere, things don't always go absolutely to plan, you fix what's wrong then all should be pretty much fine until a fault occurs, which it will eventually to caches - they go wrong from time to time like every other piece of kit. So long as they don't break too often, are fixed rapidly, and while working they perform all good then fine, and going by the much lower number of complaints they are behaving much better now.
Wait until you are proxied, see how things run. I hope you won't complain whether service is good or not, you haven't said if you'll accept they work when they do.
I am now very bored of this, this is detracting from the real thread, and going round in circles, last post in this thread unless anyone needs me
