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Sociable · 26-01-2004, 13:40

Welcome to NTHW nareshc.

As suggested try plugging a phone into the same connection you are using and dialing the 0800 number to check it actaully connects.

Also make sure the phone line has not been set to withhold caller ID as this will result in the call not being accepted.

If that is working then listen to the modem as it dials and make sure you can hear that bit.

You haven't said which specific error you get when you do try to connect so giving us those details will also help identify the possible specific cause.

I'm sure between us we can help we just need a few more clues to help us help you.

26-01-2004, 13:40	#4
Sociable Inactive Join Date: Jun 2003 Location: Knebworth Age: 73 Posts: 1,816	Re: Dial up Difficulties Welcome to NTHW nareshc. As suggested try plugging a phone into the same connection you are using and dialing the 0800 number to check it actaully connects. Also make sure the phone line has not been set to withhold caller ID as this will result in the call not being accepted. If that is working then listen to the modem as it dials and make sure you can hear that bit. You haven't said which specific error you get when you do try to connect so giving us those details will also help identify the possible specific cause. I'm sure between us we can help we just need a few more clues to help us help you.