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Originally Posted by paulyoung666
hi and  to the site , just out of daftness have you tried plugging a phone into the socket to make sure the extension is okay 
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I sugest you follow pauls advice first. If you are on a bt line and you have 1571 enabled it will give a broken dialtone. To a modem this is a line fault and most modems will refuse to dial.......
Saying that --- I thought that the dialup number changed recently when NTL launched a new dialer package ?