[bjblackmore]

Hi,

We've had NTL since mid December, and I have to say I am NOT impressed with it so far! We had only been watching TV on it for 4 hours, before the STB decided to play silly b*****s! It kept popping up with the 'We are currently updating your service please wait' this lasted 12 hrs, and only decided to work after I'd left it unplugged all night.
Then another week went past, and it failed again, only this time it kept rebooting itself, and the front panel lights were all flashing on and off, almost like it was power surging! We eventually got an engineer out, who turned it on, went into the engineerââ‚à ƒâ€šÃ‚¬ÃƒÂ¢Ã¢â‚¬Å¾Ã‚¢s screen, and rebooted, which seemed to fix it!
Then on Friday the box started playing up again, the picture kept jamming and freezing so we rebooted, and now it only comes up with the 'We are currently updating your service please wait' screen, or the NTL:HOME screen, which then pops up with an error 1014 message! Its been like this for 3 days now, and we can't get an engineer out until this coming Friday afternoon (1 week after it failed)!
We borrowed a neighbors; STB and plugged it in, and it works fine. Looking at the bottom of the box, I can see scribble and writing, so it looks like its a 2nd hand/refurbished unit!
I'm about ready to cancel my contract and go with sky, but I think I'm tied in for 12 months, how do I get out of it?

Best regards

Ben