Th'Eng proxies are rolled out around pretty much th rest of the country and are working pretty well it looks like apart from the occasional complaint. Why are you complaining about something if it's working? A lot of lessons have been learned, and the hardware is different from the previous problems in the North West.
Just as you are telling Optiplex that his connection may be better for a number of reasons so those who are complaining of a slow service could be suffering for a number of reasons, and you have no idea about the specifications or capabilities of the NetApps - who are you to say that
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proxies run by NTL would ever produce an decent connection worth paying anything for
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you're an RF man, IP networks and high performance storage appliances are a little outside your realm of expertise?
In short you're suggesting people mail the MD of their region, and the MD of ntl:home, to complain about kit that seems to be doing its' job right now. Take a step back mate and think about how irrational what you are suggesting sounds?
When the time is right you will be proxied - are you still going to disappear off to ADSL if as I suspect it 95% of the time supplies a better browsing experience? Do you have the courage if they work well to come on here and admit you were wrong?
By the way 'Nynex Network'?! The IP network was built by ntl: to ntl: specification, Nynex put the copper and fibre in the ground and not that much more. I'm not going into huge details about the issues with the original Inktomi caches that were there, however the major bug that affected the Manchester Transit area the NetApps don't have.
If you've already made your mind up I can't convince you, but is there really that much of a problem with seeing how it goes before deciding it will fail, that seems a pretty narrow-minded approach to me mate?