Cable Forum - View Single Post - NTL Customer Services: Your personal experience

Doofy · 25-01-2004, 10:30

Long thread But good reading, In all the time i have been with NTL (was Diamond Cable) I must be among the fortunate ones, Whenever i have had problems with my Modem i have rung up and it has been sorted quickly, politely and professionally. The only time it wasn't sorted was when the router i was on was oversubscribed and my connection was diabolical. and a very polite lady from cs arranged for my bill to be ammended because of the problems i was having, she managed to arrange it so i did not pay a penny untill my problem was sorted out to and wait for it MY SATISFACTION,
first class service, unfortunately cannot for the life of me remeber the ladys name but she is a credit to NTL.

25-01-2004, 10:30	#360
Doofy Inactive Join Date: Jan 2004 Posts: 411	Re: NTL Customer Services: Your personal experience Long thread But good reading, In all the time i have been with NTL (was Diamond Cable) I must be among the fortunate ones, Whenever i have had problems with my Modem i have rung up and it has been sorted quickly, politely and professionally. The only time it wasn't sorted was when the router i was on was oversubscribed and my connection was diabolical. and a very polite lady from cs arranged for my bill to be ammended because of the problems i was having, she managed to arrange it so i did not pay a penny untill my problem was sorted out to and wait for it MY SATISFACTION, first class service, unfortunately cannot for the life of me remeber the ladys name but she is a credit to NTL.