[supered]

l'm moving house in a few days and ntl had to send a wayleave form(removes liability for phone bills from landlord) to my new landlord.

My landlord posted the form back to ntl on Monday and ntl rang me Wednesday morning and had an installation date at my new address for the day after l moved in(1 week later). All l had to do was take my old modem with me, so that's fine as far l'm concerned.

The only time l had any hassle was when l had the broadband modem installed at my present address, l never received any info pack and l had to go through tech support to setup my account(problem of ntl misspelling my name and pin numbers required) they talked me through it and it was sorted in a few minutes.

All the installation of phones and broadband has been free, if it wasn't l would struggle to pay for installation, BT originally wanted £116 to put a phone line in so stuff them.
No doubt ntl have problems but most companies large or small do in my experience, the main point for me is if the problems are resolved and reasonably quickly.