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zendawn · 24-01-2004, 23:22

This is the problem with call centers (as well as NTL in general). You end up talking to different people all the time, having to explain the same problem again and again, each time having a slightly different reply.
I've found the best way to deal with it, apart from getting things in writing, is to see if you can get a contact number for just one (1) person who is in a position to help, and then only have contact with that person where possible.
Often these things are caused by a missunderstanding of the problem or a duplication of the solution.
Hope they sort it out for you soon.

24-01-2004, 23:22	#5
zendawn Permanently Banned Join Date: Nov 2003 Location: Sussex Posts: 732	Re: Why do ntl keep doing this to me? This is the problem with call centers (as well as NTL in general). You end up talking to different people all the time, having to explain the same problem again and again, each time having a slightly different reply. I've found the best way to deal with it, apart from getting things in writing, is to see if you can get a contact number for just one (1) person who is in a position to help, and then only have contact with that person where possible. Often these things are caused by a missunderstanding of the problem or a duplication of the solution. Hope they sort it out for you soon.