A similar thing happened to me 2 years ago - I had my line installed, everything was ok until one day, my line was dead. I made some enquiries in work (yes it was when I was working for them) and it turned out that my number had never been assigned to me properly so it went back in to the pool for the next signed-up customer to use! I eventually had it back but still!
Oh and the good thing was, during the time it wasn't assigned to me, I was not responsible for the phone calls I'd made - some of which were to america
Nice one NTL! They told me I wouldn't be able to have paid for the calls even if I tried as there was no account set-up to pay in to
