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Originally Posted by Stuart W
Well, push finaly came to shove, or should I say run!
I had an outstanding bill for ntl to the tune of £120. They suspended my service and requested payment. I got in touch with them and explained finances were tight over christmas, but would get it to them in January. They seemed pretty cool about this. I was a bit peed at not having any ntl services over christmas / new year, but hey, if I havn't got the cash, who am I to complain?.....[/i]
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Stuart, did you end up in this situation because you ended up in arrears due to your own incomptence or because you held back payment due to receiving a poor standard of service?
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Every time your DNS doesn't resolve
Every time your proxy doesn't work
Every time you can't use your e-mail
Every time your CATV goes black for no reason
Every time you don't get that callback you were promised
Every time the engineer doesn't turn up for the appointment which you took a day off work for
Every time they say "SOON"
Every time you are on hold for up to 2hrs to report a fault to them at 1p per min COST TO YOU!!!!
Every time you read yet another poast complaining about ntl's customer service and they to FRACK ALL ABOUT IT.
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this isnt stealing - it's just poor service.
but deliberating evading payment of outstanding arrears by moving address and not providing a forwarding address is theft.