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Originally Posted by Bizarre
Ultimately, the stealing is not beng done from ntl but its customers: bad debts simply result in higher prices. :-(
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So when you saw this list :-
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Originally Posted by Stuart W
<SNIP>
Now, It's fair to say I have 'stolen' £120 from ntl by way of non payment. But... how often do ntl 'steal' from their customers?
How about- - Every time your DNS doesn't resolve
- Every time your proxy doesn't work
- Every time you can't use your e-mail
- Every time your CATV goes black for no reason
- Every time you don't get that callback you were promised
- Every time the engineer doesn't turn up for the appointment which you took a day off work for
- Every time they say "SOON"
- Every time you are on hold for up to 2hrs to report a fault to them at 1p per min COST TO YOU!!!!
- Every time you read yet another poast complaining about ntl's customer service and they to FRACK ALL ABOUT IT.
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You can safely attribute the above list to non payment by customers?
I think you need to see just how much the top dogs from ntl reap into their own pockets for doing nothing but sweeping problems under someone elses carpet before blaming us non-payers.