[th'engineer]

Originally Posted by th'engineer

Thank you for your recent e-mail.

Thank you for your comments about proxy servers. We would like to take this opportunity to make you aware that ntl uses proxy servers in every area of the country and not just in the North West. Therefore we feel it highly unlikely that this is the cause of any connection problems you may be having.

However you may like to try specify a different proxy to see if this helps. For details on this you can visit
http://homepage.ntlworld.com/robin.d...cache.html#ntl

Alternatively, in order for us to help resolve these issues we will need to speak with you directly. Please call us on 0845 650 0121, if you have a stand alone cable modem or 0845 650 0125 if you received broad band via a set top box (lines open between 8am †“ midnight) where an agent will be happy to help you.

Apologies again for any inconvenience caused.

I hope the above answers your query, however, should you need further assistance, please don't hesitate to contact us again.

Regards

Nathan
Ntl:home Technical Support Bureau

In respect of the NW proxy problems its the BIGGEST LOAD OF PATRONISING BULL**** THAT I HAVE EVER SEEN.

Anyway NTL employing people that do not give a toss about customers, suppose there are still some people left that care somewhere usually on this forum