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Originally Posted by DVS
As far as criticizing a Beta product - how the hell are they mean't to know of problems if we don't notify them (and yes I did email the details I posted to trials@ntl.com). Feedback is a major part of trialing anything (or at least it is in the IT department I manage).
What I was attempting to provide was constructive criticism with a pointer to a newsgroup particularly affected by problems as per a post from Bumpy earlier in the thread:- |
Don't get me wrong, I'm not suggesting that your feedback, or anyone else's for that matter, was not constructive. It's just that I did see it mentioned by the trials people that all feedback should be directed straight to them rather than posting in public. Either PM'ing them or emailing the address you mentioned above should suffice.
To be fair, they did not specify this when signing people up to the trial, so maybe it's their own fault.
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Originally Posted by bioboy
I can understand why some say we shouldn't comment on here, but when our feedback seems to go unanswered I see no reason why we can't discuss whether others are experiencing the same problems.
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I think that is an important point - if the trials email address is not responding to your feedback, then this is poor and should be addressed here - after all it's the new Usenet servers that are on trial not their ability to use email!!