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Old 20-01-2004, 18:35   #353
Russ
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Re: NTL Customer Services: Your personal experience

Quote:
Originally Posted by James Vertigan
Hi Neil & Dr Plummer (Dr P, thanks for sorting out my registration prob, BTW)

chris2003, I agree with you... with NTL, and maybe a few other companies its always "Oh, sorry sir, can't do that"... Why can't they tell us something they CAN do, and even better would be something they WILL do!
What you need to remember about NTL is that they will always do what they want to do. Yeah sure, they'll bring in customers to ask for opinions, but unless these views mirror their own, nothing will change. While I was on the admin team at .com (and I'm sure after I left) we threw numerous ideas at them, not just from ourselves but from people on the site. OK, it's possible all the ideas we presented them with were pants but look at it this way - show me one idea NTL took from listening to someone who proved them wrong.
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