Seeing as it doesn't look like .com's coming back
I've decided to register here.
Not quite sure what to vote for, but probably 50/50. Most of the time I find you get through to helpful staff, I've only had to hold maybe 3 times but not for too long, but when you get through to the staff, even the helpful ones, a lot of them can't be bothered to make a note of things on their computer, even though you hear the faint clackety-clack of the keyboards...
I've tried reporting a brown CATV cabinet outside that's been open for a while, even left messages about it on .com, and nothing has been done about it...
Then what happened today was a big shambles. We had an engineer booked for a morning appointment - he turned up at 1PM! Asked him to divert 2 of the 4 extensions we have to an existing extension, he diverts one of them and then leaves without really explaining why he'd only done 1...
So on to "helpful" chap at CS, 3 engineers come round this time, unfortunately just as it gets dark... We explain what we want done and are told that this was not what was passed on to the engineers, so we sit and go through it again... engineer says OK and admits it was not what had been passed on to them, unfortunately though as there are "too many lines" that need work done to them it's too dark to work, so they all go off - hopefully to return tomorrow with the correct information!
We even said we were thinking of getting on to Aizad as he is a very good friend and ex-neighbour of ours...
The sooner we move out of London and down to our humble abode in Devon the better, hopefully a much better service from BT & Sky!