[Stuart W]

I only had BB services from ntl (I used to have CTV, Telco, CM and Dial-up, but when they introduced a charge for dial-up, I dropped it. When they kept palming me off with toasters instead of STB's I dumped the CTV. When they introduced "the CAP" I dropped my phone line.) but my friend has CATV, Phone & CM. He has had the usual on-going nonsence with ntl (e-mail, DNS, crap TV, when is 'soon' etc.) and, like me, was a frequent late payer. They pulled the "New 12mth contract" crap on him so he decided to go with BT for phone and broadband like I am. He was talking about dropping the TV as well, but thought it would be too expensive to change. After a quick web-search, he now has Sky.
In total his PCM charge has reduced by £2!

This nonsence of a new 12mth contract is just a farce. Surely someone at ntl will realise they are LOSING custom as a result!