Quote:
|
Originally Posted by tkiely
The point is that NTL could change the DD dates if they were willing, the thing is they aren't and that inflexibility will cost them customers.
|
I dont think they care about losing customers! They are losing customers every day - they didnt seem bothered that I closed my account with them - they didnt fall over themselves to rectify the problem - all they are interested in is how to get their money out of you. Somebody at Otelo told me that NTL has the most prolific complaints against them - speaks for itself, doesnt it??
This indifference and complacency comes from having more than their fair share of customers - "whats a few 100 off the books, we have 1,000's of customers"!!!! I hope that this complacency teaches NTL a lesson - I hate the thought that they just dont give a toss and treat you like a piece of dirt - *no* customer should be treated like that!