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Originally Posted by dr wadd
Grr, you may be right on that one  Just checked the DD Guarantee and it says they need to inform you 10 days in advance of the change. I don`t pay any of my NTL bills by DD so I can`t check any, but I wonder given NTL's track record on communication whether this was explicitly stated on the bill. |
Well, you lot are lucky then, getting a bill!!!
I never had a bill, from the moment I turned over to D/D 3 years ago. NTL stopped sending paper bills and the only way to keep track of the billing process was to check their site out on the internet. 3 years ago I sent an email asking why I wasnt receiving a paper bill and got no response. Never knew who to contact in writing, cos I didnt have a paper bill with an address. Never knew who contact in general cos the website never gave an address to write to. Only that confounded CS number which was constantly engaged. And my D/D's came out when NTL felt like it. When I set up the original D/D, I asked for a specific date and got the speel about its not company policy to designate a particular date at a customers request - due to their computer system! They agreed to take it out on the 15th of each month and most of the time it came out on the 10th and sometimes the 3rd or 4th of the month..... explain that one! Great if ya bank is full of cash and you dont have to watch the account with a microscope, bad if you dont account for a payment coming out willy nilly - agggghhh NTL need a kick up the butt -
follow Neil's advice - get the NThell outta there - get another ISP.