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Originally Posted by Mr.Moony
Whaatttttt ? Did you not solve any problems? Being a tech is a great experience when you solve a problem. You get thank you's, bless you's, have a nice days. Nothing like solving a problem to make you feel great.
I wuv it
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Yes it is a fantastic feeling to solve a problem (and drop hints for letters to your team leader giving praise) I was trying to point out what happens in the majority or cases. Yes you can have customers that are over the moon but this in my experience is not common.
If your company does not give hoot about its reputation or its staff and you do not have the power to make a desision about a customer ect then you have limited ways to help.
Are you telling me that every customer you speak to goes away happy and full of joy, then does a dance around his living room and tells all his mates how great NTL are ?
