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Originally Posted by abailey152
A new starter should still be technically competant, even if he isn't fully up-to-speed with NTL's systems.
Are you are suggesting that NTL employ tech support agents who do not know the basics regarding data transfer, and networking on a Windows based PC system? If so, then this would explain and back up many of our complaints against NTL.
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I agree abailey152
I was on tech lines for over 6 years. I was chucked in the deep end when I started and I did not know how to handle customers. I did know what I was doing. I would not have got the job if I did not.
It was only my customer service skills that were lacking and not my technical skills. If you dont know your com port from your usb port then you should not have a job in tech -- simple !
I can feel for the ntl staff and I am never critical of them - I am only critical of the company. I can understand the comment about modern day sweatboxes !!!
Working in tech is a thankless often boring job that leaves you depresed and tired at the end of the day. Getting constant abuse wears you down and makes you feel like crap. It is often the customers that are abusive, unfair and downright rude. I often find that a simple apology and a large dose of apathy works wonders. If you care about the customers problem and take OWNERSHIP of the problem you can close the call with a happy customer.
Just my 2p's worth !!