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Originally Posted by abailey152
A new starter should still be technically competant, even if he isn't fully up-to-speed with NTL's systems.
Are you are suggesting that NTL employ tech support agents who do not know the basics regarding data transfer, and networking on a Windows based PC system? If so, then this would explain and back up many of our complaints against NTL.
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not suggsting that at all
my point is that it can be very difficult to fix a problem when a new agent comes up against a knowledgeable customer. it can be quite intimidating for them and it is easy to make a mistake