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Originally Posted by threadbare
that agent clearly has limited knowledge but may have been anew starter and hence will hopefully know how to sort out such problems by now
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A new starter should still be technically competant, even if he isn't fully up-to-speed with NTL's systems.
Are you are suggesting that NTL employ tech support agents who do not know the basics regarding data transfer, and networking on a Windows based PC system? If so, then this would explain and back up many of our complaints against NTL.