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Originally Posted by dr wadd
You don`t expect me to keep a detailed record of the numbers do you? Do you expect me to grill them ahead of the conversation about their level of technical competency? I am basing my experience on the calls I have put in to NTL TS before I realised that I was wasting my time and money on the phone calls.
But here's another good illustrative example for you. The first home computer I got on the internet was my Amiga 2000 using a dial-up connection, external 56k modem with a third party TCP/IP connection (Miami for anyone interested).
The first commercial dial-up provider had people there who could tech support that set-up, and not just in a generic sense, they had people who knew about the hardware and software I was using. You should also take into account that this was after the Amiga had stopped being a commonly used mainstream platform.
So, we have a situation with a relatively obscure hardware/software configuration and tech support being provided by a small, independent ISP, yet they were able to provide accurate and useful information.
Now we have a situation where the hardware and software are massively standardised and a multi-national company trying to provide tech support, and in the main they are unable to do so. You don`t have to be a genius to conclude that something is not right within NTL when it comes to ensuring they are able to provide a service.
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I just thought you might have a general idea.
true but amigas are still far more reliable than PC's and i would much rather fix a problem with my old miggy than have stab at usb on win 98