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Originally Posted by Mr.Moony
Now the company is made up of individuals. Individuals (employees) do their job, and if the it solves the customers problem it makes the customer happy, the customer then thinks the company is great. So if the individual cares about the customer and tries his best to help, then their are giving a "toss" as you so nicely put it. Some people who work there may not agree with what has to be done, but it is their job and they will do it to the best of their ability.
Although not everyone falls into this category.
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I understand fully and I am not having a pop at you personaly so please dont take it that way. However - The person I speak to on the phone is the face of the company...He is the company to the customer. Perhaps more time should be spend weeding out the crap customer service staff that make you all look bad. I have seen you offer help and assistance to loads of users on this forum and we all thank you for that.