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Originally Posted by Mr.Moony
Now the company is made up of individuals. Individuals (employees) do their job, and if the it solves the customers problem it makes the customer happy, the customer then thinks the company is great. So if the individual cares about the customer and tries his best to help, then their are giving a "toss" as you so nicely put it. Some people who work there may not agree with what has to be done, but it is their job and they will do it to the best of their ability.
Although not everyone falls into this category.
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That was why I was careful to state that I was referring to those that I had personally had dealings with so I wasn`t tarring you with the same brush. While I concede that there are those that do their job well and are genuinely helpful, I would have to say that those people are in the minority.
A good start would be for them to realise that just because they have had a minimal amount of training and have some tech support scripts to walk through doesn`t necessarily mean that they have a greater level of knowledge than those they are dealing with.