Update :
After speaking to "Jay" in customer relations he advised my modem had not be suspended but it could possibly be a fault (funny that seems everything got cut of at the same time)
Anyway I went home for lunch to check and lo and behold the modem was doing exactly the something so I phoned faults and asked them to speak to "Jay"
After holding for er around 15 min's he came back and said it
was suspended and that he will now put it back on - yaaaaaaa at last!
Anyway gave him my MAC addy as he said it would make it take the command "faster" or something .. ok
anyway he said it could take awhile for the modem to take the re-activation and to see if its on after work if not phone back
What a pain in the ass - jeez
Also they have changed my direct debit date to the 27th (which is close but not the exact date I asked for) so you can do it but it takes a good few calls that's for sure. Now thats just to much work for me - as soon as I have sorted all my stuff out i'm off to ADSL
