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Originally Posted by tkiely
Surely it should be, if ntl can't operate their direct debit service like everyone else, then they shouldnt offer the service!
Funny how they won't change your payment date when asked but when I look back at my old bills I see that my payment date drifts around all over the place between the 6th and the 13th of the mth.
never mind, BT are coming this week :-)
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Whilst I sympathise with your situation, in my experience there are many companies that do not offer a choice of date to collect your Direct Debits. I know it can be difficult to ensure that there are always funds to last until they are due to be collected, but at the end of the day that is your responsibility, not ntl's.
Can I suggest a couple of options?
1. Try to plan forward to ensure that there is enough money in your account on the day things are due to be collected. Easier said than done I know, but it is the best solution all round.
A good way to do this is to open another current account, you bank will be happy to do this. The day you get paid, transfer all the outgoing money (council tax, water, phone, gas, etc) into this bills account, then you can be sure that nothing will be returned. Anything left over in your current account is yours to spend.
2. Arrange with the bank manager an overdraft to the amount you expect your ntl bill to be.
3. Pay by cheque. I know it will cost you £1 more a month, but it does solve your problem (assuming the chque clears of course).
I do understand that ntl are appaling at how they handle collection of payments and especially disconnections (rarely giving notice of such). But like I said, and sorry to sound hash here, it's your responsibility to make the money available to them.
Hope you can get your situation with ntl resolved.