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Originally Posted by Sociable
Agree 100% Keyser.
Even when they do try to do the right thing (eventually) they seem to lack the ability to communicate effectively.
My guess is with this one someone thought, "Oh dear we can't let our customers know about this it would mean admitting we got it wrong before".
I, and I expect many more, would have far more respect for NTL if they were able, just once in a while, to say, "Sorry we screwed up but we acknowledge our faults and are doing something about it".
Echoing previous posts, the proof of this particular pudding will be just how long it takes to impliment the new E-mail and and how well NTL handle the changeover.
Involving customers in the process as well as actually keeping them informed would be a worthwhile step forward for them IMHO, but the "Old Dog" will have to learn some new tricks be able to do that effectively.
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I think a little honesty and openness would earn NTL a lot more respect. After all, NTL is not the CIA, but if it is being run on a 'need to know' basis then NTL 'need to know' that we 'need to know' what's happening! If you catch my drift!!
