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Re: Targets
the way things are goin we wont need to be worrying about target et all for much longer.....
i work in a call centre (although i'm not on the phones), but i remember when our number 1 buzz words were customer primacy - this lasted all of a few weeks before something else took over, and this was quickly forgotton about.
at the end of the day, the more you work the system in your favour, the better you measure against the targets, and the better your bonus - **** customer service i know, but its all about getting the stats racked up
edit - i was gonna edit in that this is not an emerging issue, but bifta beat me to it
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