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Florence · 14-01-2004, 21:52

The companies need to look at the role of call centers.

If a customer is happy holding on getting help and asering questions then this should be allowed.

If the CS has to type up what was said and is doing this after the customer has gone offline this shouldn't be called idle time. Idle time should be from when the customers details have been typed up and their data that was on screen closed.

14-01-2004, 21:52	#4
Florence Inactive Join Date: Jun 2003 Services: The wonders of Sky TV BT line and Aquiss.net ADSL cable dies on 5th RIP VM. Posts: 4,004	Re: Targets The companies need to look at the role of call centers. If a customer is happy holding on getting help and asering questions then this should be allowed. If the CS has to type up what was said and is doing this after the customer has gone offline this shouldn't be called idle time. Idle time should be from when the customers details have been typed up and their data that was on screen closed.