As my typing is so slow I omitted that I had removed the router and had a 168.*.*.* ip or is that 169..., can't rememer. Point is it was back up 10 mins later.
Fact is it was a network fault outside the LAN. The same one that happened today and yesterday. Definately not worth a system restore for. This was the 1st solution offered after a reboot. I used to do tech support everyday and employ people to do so now. If my staff offered that solution straight out of the traps they'd be called goons.
This is obviously an issue bigger than just me, perhaps the staff at the call centre should consider this too. I had only phoned to enquire if there was a current known issue then was drawn into a reboot, check IP again, sorry sir it's your computer it needs a full system restore. I made my excuses and left at that stage.
spiky ain't ya? Bad day on the phone?
