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Originally Posted by willo
Spoke to Tech Support? at NTL and the goon who swore he was not reading from a script told me my OS (xp) needed a system restore!
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Welcome to nthw
You sound like another one of those people who would be better off teching your own faults. But of course you can't. ntl technicians dont read from scripts. If they did you would receive a limited service from the tecs with more experience and a better service from those with poor technical skill.
IF YOU FEEL THAT THE TECH HAS INCORRECTLY DIAGNOSED YOUR FAULT ASK TO SPEAK TO A MANAGER AND IT IS LIKELY THAT YOUR COMPLAINT WILL RECEIVE A SECOND OPINION.
Dont comment on something you have no idea about because you will be wrong and it just makes you look stupid.
/rant
If you have an IP address of 0 then the adapter is configured to auto detect from dhcp and the pc cannot detect the ip address being submitted - ie there isnt one.
If you are using a router the tech will have asked you to remove the router and connect directly to the pc. ntl do not support the teching of a connection issue when a router is connected - its 3rd party hardware.
If the pc is connected directly to the stb then it can be windows:
http://support.microsoft.com/default...&Product=winxp
http://support.microsoft.com/default...&Product=winxp
http://support.microsoft.com/default...&Product=winxp
This is why the tech suggested system restore - if it worked before a system restore will return the pc to its exact configuration before it stoped working.