Quote:
|
Originally Posted by ianathuth
Having very conveniently ignored the question about the areas where NTL is catching up (we are all waiting with baited breath) you continue to knock Sky with many points you make being more applicable to NTL than Sky.
Only Sky movies, sports and travel! That is the biggest part of what most customers want. Without the customer base that Sky provide do you think that most of the other channels would exist? Think logically about it, looking at what audience they would have without Sky.
I don't know where you get the picture of Sky installations from as I have hardly ever seen a bad Sky installation and have lived all over the UK since Sky was launched.
I like your quote about £1 installation and free equipment. That is only available on the web and is £1 dearer than what NTL are offering so what does that say about NTL using your logic?
I have had all my Sky installations done under the £1 scheme and they have all been first class and have never had a Sky digibox fail on me. The NTL install was also perfect but only after much arguing with the install crew and telephone calls to NTL whilst they were there. I must say that the NTL faults department were very quick to send out engineers to replace fauly boxes (five of them) usually arriving within 2 to 3 hours of my call.
I would like to know where you get the idea that Sky is going downhill big time from? Show us the proof!
|
ntl is catching up in all areas in my opinion, but I will never get you too agree so wheres the point. They are developing new better software to run on both platforms, converting the platform to a single standard allow them to develop new applications for both platforms, and implement changes more easily accross the network. ntl doesnt need to catch up on broadband it has 1 million subscribers and offers the cheapest standalone broadband package, lets not forget even the cheapest ADSL service requires £9.50 addition to the monthly cost for BT line rental you may not even want. Telephone, service is pitty much equal on ntl and BT its luck of the draw really but there is little difference.
Without Sky channels could still exist, infact they might even be free who knows, no one can really answer that, but if we didnt have the channels we wouldnt care anyway!! Movies and Sport are nice but not essential to anything, I Couldnt find any figures but i believe the majority of Sky viewers are on the free to view, base and family packs which only include Sky One, Sky News and Travel.
The £1 Install has been available for a long time and is often a offer at DSG and other electrical outlets since before the web was a mass audience I can remeber that offer, its got worse the installers used to do a sound job.
My evidence is I was a BSB/Sky subscriber for over 10 years, I have watched customer service get worse over this period, I have watched the service get worse from Sky Analogue, I have had two very poor installs from official installers, Appalling treatment from customer service, £60 call outs for faults of the incompetent installers (dish alignment). Intermittent service in various weather conditions. Various other people have experience similar things looking around a range of forums. I have had a very bad time with them and am justified in my opions on them.
It doesnt mean YOU will get a bad service from Sky, It doesnt mean I will get a bad service from ntl because you did. All I know is that between ntl and Sky ntl have offered me a service light years ahead of what Sky offered me, and what BT can offer (33kbs dial up)
All I want people to know is that Sky is far from the 'perfect' service that some people make it out to be. Im willing to accept ntl isnt perfect, but it works fine for me and theres no reason why it shouldnt for others. I guess when I see people raving about $ky I like to offer another side of the story.