Cable Forum - View Single Post - No E-mail access (MS Outlook) since 30 Dec

RHS · 05-01-2004, 23:13

Thanks for replying.

John Doe -

Yes - I'm using a Sygate firewall. Changing this to "Allow All" while I start and attempt to use Outlook makes no difference to the response.

I'm not using a router - my 1 meg cable service is connected directly to my single PC through USB. Windows XP Home.

I get the Outlook message "connecting to server..." for a while, then "Mail Delivery Error - click here" in the bottom left corner of the window. This offers a window explaining "The TCP/IP connection was unexpectedly terminated by the server. (Account: 'pop.ntlworld.com', SMTP Server: 'smtp.ntlworld.com', Error Number: 0x800ccc0f)." and "The TCP/IP connection was unexpectedly terminated by the server. (Account: 'pop.ntlworld.com', POP3 Server: 'pop.ntlworld.com', Error Number: 0x800ccc0f).". Should this tell me something useful?

I have also tried "telnet pop.ntlworld.com 110" both in "Start->Run" and in a DOS window which results in a blank (black) window with no text. Eventually times-out and offers the old DOS C:\> type prompt.

Please excuse my previous cynical review of NTL customer service which has been stewing over several years!

threadbare -

You may not have e-mail problems, but others in the forum seem to have recent issues similar to mine. NTL seem to be the common factor.

Thanks again for your comments. Any more ideas?

RightHandSide

05-01-2004, 23:13	#4
RHS Inactive Join Date: Jan 2004 Posts: 5	Re: No E-mail access (MS Outlook) since 30 Dec Thanks for replying. John Doe - Yes - I'm using a Sygate firewall. Changing this to "Allow All" while I start and attempt to use Outlook makes no difference to the response. I'm not using a router - my 1 meg cable service is connected directly to my single PC through USB. Windows XP Home. I get the Outlook message "connecting to server..." for a while, then "Mail Delivery Error - click here" in the bottom left corner of the window. This offers a window explaining "The TCP/IP connection was unexpectedly terminated by the server. (Account: 'pop.ntlworld.com', SMTP Server: 'smtp.ntlworld.com', Error Number: 0x800ccc0f)." and "The TCP/IP connection was unexpectedly terminated by the server. (Account: 'pop.ntlworld.com', POP3 Server: 'pop.ntlworld.com', Error Number: 0x800ccc0f).". Should this tell me something useful? I have also tried "telnet pop.ntlworld.com 110" both in "Start->Run" and in a DOS window which results in a blank (black) window with no text. Eventually times-out and offers the old DOS C:\> type prompt. Please excuse my previous cynical review of NTL customer service which has been stewing over several years! threadbare - You may not have e-mail problems, but others in the forum seem to have recent issues similar to mine. NTL seem to be the common factor. Thanks again for your comments. Any more ideas? RightHandSide