Because the fault is only effecting you.
Quote:
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Originally Posted by RHS
I really want to avoid sitting in an "customer service" 'phone queue for an hour and then to be told to call a premium rate number by someone as ignorant as me for and fault within the NTL network.
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Not that ignorant. Why would you call customer services for a technical fault? and you can get through to technical support from the FREE customer services number without having to speak to anyone. And the technical support number is lo-call 3p week-daytime, 2p week-eve, 1 weekend. I rang up yesterday got through within 3 minutes.
/rant
Lets try finding where the problem lies before giving up...
Do you have a firewall? Try turning it off.
Do you have a router? Try connecting directly.
Can you access the pop server via telnet?
To telnet the mail server:
Start>Run
"telnet pop.ntlworld.com 110"
+OK InterMail POP3 server ready.
(type) user user.name
+OK please send PASS command
(type) pass password
+OK user.name is welcome here
this logs you into the pop server.
if you get this then Outlook/express is broke or a firewall could be blocking both applications
if you dont then a firewall could be blocking the pop server or port 110.