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Originally Posted by rodd
That would seem to fit in with BT being bigger than ntl, as you said, - quote BT are far bigger than NTL, although I can't remember how many subscribers Openworld has. end-quote. So I guess BT would have more complaints.
The numerous other smaller excellent ADSL companies offering BB (and so easy to switch to), are merely using BT lines, and are not BT BB itself, so the focus is more than just between BT and ntl.  |
Actually, looking at the original BBC article, I found
Quote:
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Originally Posted by the BBC
Oftel, the telecoms industry regulator, received 0.7 complaints per 1,000 internet customers for BT, which was more than double the market average.
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The article is at
http://news.bbc.co.uk/1/hi/business/3284529.stm
So, BT got more complaints
per 1000 customers than NTL (thereby nullifying any size difference). Having said that, the article doesn't mention other ADSL suppliers, any of which could be better or worse than NTL.