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Originally Posted by Sociable
And don't forget the ones like myself that are reasonably happy with the service but think things could be better and also want to simply help those who are not getting such a good service back on track. It's not all about moaning it's also about trying to make things better for fellow users now and for the future.
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Include me in that group, Sociable.
The service I have received from NTL has been pretty good, bearing in mind that no company is perfect. However, there are things that can be improved and there's nothing wrong with forum members raising those issues and discussing them with a view to gaining an improvement in the quality of service.
In my case, I campaigned with forum members in London for progress on the provision of broadband there, even though I live in Manchester, simply because I felt that their quality of service should, all things being equal, be as good as the service I receive.
I think too that it's also about the way in which you discuss and highlight failings as NTL are more likely to respond positively if you present reasoned arguments and prove your case. In that way they recognise that you have a fair point and have no real excuse for not taking it on board.