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Originally Posted by scastle
BT are far bigger than NTL, although I can't remember how many subscribers Openworld has.
I have been with NTL/Cable & Wireless since about 1998 and I have had only one problem that was not sorted out quickly, so I am perfectly happy.
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I think this is fairly common .... Most of NTL's users are perfectly happy with the services that they receive.
The problems start when there is something out of the ordinary that goes wrong. NTL, like others of the same ilk, struggle to satisfy the customer.
Also over the last few years, with all the redundancies in the Telecoms sector, a lot of experience and a great number of skills have been lost.