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Originally Posted by pem
The fact is that NTL are good in some areas and poor in others, as are their competitors - all have their good and bad points.
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And there is the crux of the issue.....
Most people stay with NTL because it does what they need, and is available at a reasonable price...
People often compare NTL and Telewest, but they are not in direct competition, you cannot replace NTL with Telewest, so why should NTL worry about what Telewest can offer....
The majority of people who use NTL are happy with the service (or at least not so unhappy that they are actively searching for an alternative)...
We have to remember that as a forum that is dedicated to allowing people to moan, whinge ang generally get their problems off their chest, we will see a great deal more complaints than we will praise, and therefore get a skewed idea of what the service is really like...