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Originally Posted by Neil
Typical BS from ntl I'm afraid.
Get yourself something like DUMeter ( www.dumeter.com) It will show you exactly what traffic is going up/down on your PC.
Sorry, but that is just so "I don't know the answer so I'll just BS the customer" it's untrue. 
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Thanks neil, i know thats the case but i want them to sort it out so need to get hard facts that i can push their way. They keep telling me if the trace my ip its the last hop to my machine thats the problem. Not sure what they mean by the last hop. Im assuming its from the STB to the ethernet card in the pc