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Originally Posted by pem
The fact is that NTL are good in some areas and poor in others, as are their competitors - all have their good and bad points. Also - you may not be aware, but many areas will not allow you to install a sky dish on the side of your house so they have no choice - cable or nothing.
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I agree with what you say, there is quite a difference in service levels depending on what part of the country you are in and who your supplier is. Unfortunately it only takes one poor company representative's handling of a situation to tarnish the customers impression of the company.
I know that some properties and areas are prevented from having Sky dishes but there are ways round this for many of them, with a little searching on google. You don't necessarily have to have a dish to receive Sky. See who can be first to come up with a link to a tested alternative?