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Originally Posted by Kitty
It really isn't fair to put the blame at Peter he does post on the other two forums but not here I am sure if Pointman was around he would have like he did for the news trails.
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Perhaps everyone should bear in mind that those ntl staff who do become involved, in
whatever capacity, do do
off their own backs. Their presence is not required here, or on any other ntl-related forum, but instead they voluntarily (sometimes in their own time) have conversations with ntl's customers.
IMHO, these people are to be commended for their involvement, no matter how limited it is, simply because they do it through choice and not because they are told to by ntl.
ntl the
company needs to wake up and start talking to their customers in an
official capacity instead of leaving it to a small minority of the more enthusiastic employees to do in their own time.