Admin and moderators, I take it, would be just as welcome on any panel, as other customers. Or they should be, regardless of what their previous relationship was with ntl, or how they got on with them.
It seems to me that pretty well the main message that the customer panel would be, is to give customers, services that actually work as they should do, barring the exceptional occasion.
It's a customer message that already can be seen and read by ntl at any time on the 'hell' sites. It's a message, in effect, by an all-member 'customer panel'. It hardly really needs another 'panel' to meet with ntl to tell them of that bit of feedback. It is not news.
Where a direct-contact panel can be an asset though, is in telling ntl of a
new need or desire of the customers, or of a different way that something might be done.
With a company that seeks out customer feedback, and works with that customer feedback, to the mutual benefit of both customer and company, that is where a 'customer panel' can work well for the future.
Has ntl done that New Year somersault, and is no longer of the past?
On the product development trials.
When trying out a new product development, I would have thought that it would be best to use people who had no service problems, otherwise it could produce faulty results. Which makes it seem strange to me, that ntl goes to 'hell' sites, where people have sevice problems, and are used for the trial.
Then again, maybe they want the trial carried out under 'normal' ntl service conditions. If it works under 'hell' conditions, it will work anywhere.
