Originally Posted by KerryH

Have tried to phone the lovely helpdesk and - shock of shocks - the "Help" desk is only open Monday to Saturday! How useful is that?! Totally shocking.

So, 2 points, really: 1) is anyone else having probs or has my trusty box died on its arse
and
2) How long ago did the joke helpdesk change their hours? (Admittedly, I haven't called them at the weekend in ages because the wait makes me lose the will to live.)

If anyone could advise, I would at least feel less frustrated