Welcome to NTHW
I have had the same thing in the not too distant past.
I also could not report to faults and I find this TOTALY unacceptable.
Make sure you lodge a complaint tomorrow.
With any luck it will be an area fault and will be sorted quickly. Check to see if neighbours are out as well.
Other than that there is little anyone can do.
What area are you in by the way?
Sorry could not help more.