[KerryH]

is anyone else out there experiencing difficulties (hoho) with their TV service today?
We had the outage on Friday evening on a few channels which corrected itself, but today we have absolutely no service. It's as dead as anything. We've rebooted, but the box has not come back, either

Have tried to phone the lovely helpdesk and - shock of shocks - the "Help" desk is only open Monday to Saturday! How useful is that?! Totally shocking.

So, 2 points, really: 1) is anyone else having probs or has my trusty box died on its arse
and
2) How long ago did the joke helpdesk change their hours? (Admittedly, I haven't called them at the weekend in ages because the wait makes me lose the will to live.)

If anyone could advise, I would at least feel less frustrated