We are now discussing this here what NTL was offering to replace .com wouldn't have allowed what is happening here now.
There was a problem on both sides the Admin team was getting help for customers that part worked extremely well. The problem was the management who was only looking for ways or excuses to close .com down.
Participation from management on .com was extremely poor this created the problems. The Admin team could see they were being ignored and this is never good. This showed a complete lack of communication. Now they have seen this they decide to try the panel. It was only posted on two forums when it should have gone out as general realise. It was unfortunate that one of the forums was one that had to clear a lot out to make them look more NTL friendly.
I know this is the same admin team as .com but Ashley G has to look to himself for what has happened. Had he been more a true manager accepted the forums for the information and feedback it could give instead of the customers are enemyââ‚ƚ¬Ã¢â€žÂ¢s forum things would have been different. This team perhaps became frustrated with Ashley as he had a one track mind when it came to the forums that was it was closing he just hadn't completely decided when.
Lets not pass the blame onto this team they have worked hard for the customers under bad conditions and got the best they could for the customers.. Ashley G had only one agenda close the forums so customers couldn't complain.
Now we have more than one way to get things sorted if NTL are slow to respond. We have this forum, ISPreview complaints, and
http://www.arbitrators.org/cisas/ if NTL are in the cisas. A lot have been using them to work between the customer and the ISP to create communication and resolve the problem.
A long post yes but it had to be to show that communication between manager and Admins had died and the Admins was only thinking of their members/NTL customers at the time.
I sent Ashley emails which he decided to ignore just after the plug was pulled like the ones sent to all managers. Again NTL had shown a bad case of companyââ‚à ‚¬Ã¢â€žÂ¢s lack of communication.
Peter M is offering a way to communicate and it has to be accepted. I have been in communication with Peter and he does reply which is a positive step forward maybe other managers will see that this is a way to improve the company.
It is a new year and these Admins shouldnââ‚à ‚¬Ã¢â€žÂ¢t be blamed for NTLs uncooperative attitude. Itâ₠¬ÃƒÂ¢Ã¢â‚¬Å¾Ã‚¢s in NTLs court to build bridges and bring all the customers into any decision on the panel.