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Originally Posted by Sociable
That said, one thing that was very true of both .com and now here is that between us we have been able to find solutions for people that have actually retained customers for NTL
Long may that continue!!!
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Absolutely spot on Sociable, customers want their services from ntl to work and when things go wrong its very frustrating for them, that they are on the verge of cancelling due to anger, sometimes anger gets the better of us and we say and do things we do not really mean to, its amazing to see a change in someone who was cursing ntl to begin with, submit a problem, then its resolved via our help, not just us but members too who have probably gone through the same experience and just want to share their advice and opinions that could help others - thats the spirit of a community, our community.
If customers did not have forums like this for them to vent their spleens, talk about it or seek help, then I think customers would just simply leave ntl just out of pure anger.