[ian@huth]

I came to NTL because, theoretically, cable should have a big advantage over other methods of supply. Because I couldn't get NTL services when we moved to this address I went for Sky and BT. When NTL became available I took their phone, DTV base pack and dial up interenet which was a bargain at £9.99. Comparine the two television services I found that Sky was by far the best but I kept NTL DTV for a time to see if the service improved. It didn't and when Sky altered the charging for Sky+ I dropped NTL DTV and went for an all Sky TV service which is far superior to anything that NTL can offer.

I am still with NTL for telephone and Broadband, but only because of the discounts that I am getting from NTL retention department. When these discounts come to an end it will be time to look again at who I should be using and as things stand it will not be NTL.

It is time that NTL woke up and relised that their competitors are leaving them far behind. They had the dot com site which was giving them a hell of a lot of feedback regarding their services and comparisons with their competitors but they chose not to listen and thought that they would close the site rather than accept the truth about what customers thought and wanted. What a mistake!