[rodd]

From what I have seen, ntl have made no effort at all to try to work with the customers who gave feedback by way of the 'hell' sites. It's no good trying to blame those running the sites either. The complaints and feedback were there for all to see, clearly said and posted.

What chance had the efforts of those running such sites of being listened to, however hard they tried, when the previous owner and editor of the .com site, then working at ntl and privy to the meetings, could not even get through to ntl, quote Frank [ I told them till I was blue in the face ] end-quote.

There was never any effort made by ntl to correct the source of those last-resort complaints that came to the .com hell site, which had to fixed through the 'back-door' contacts. The same complaints just kept recurring again and again, nothing changed, and none of the feedback of those complaints was taken on-board by ntl.

The only use ntl seemed to see in having the .com site, was to con customers that they wanted to work with them, but it was rather, an attempt to quieten the criticism down. I suspect that is also ntl's ulterior motive in their latest moves towards other 'hell' sites.

NTL have no genuine interest in working with customers. They prefer to either quieten them down, or ignore them completely, to quote Ashley Grossman [-we could close the site down, ride out a few weeks bad press and quietly ignore the many protest sites and alternative sites that would undoubtedly spring up.] end-quote.